Airport transfer accessibility and special requirements

Planning a transfer is easiest when you think about the complete journey rather than only the vehicle. The pickup point, destination, timing, passengers, luggage and any airport or rail connection all matter. This guide covers the practical decisions customers should make before booking.

Requesting an accessible vehicle

UK airports provide free special assistance for passengers who need it, but this needs to be booked with the airline at least 48 hours before travel under CAA-regulated schemes. The same applies to private transfers — request a wheelchair-accessible vehicle at the time of booking rather than on the day, so the right vehicle is allocated in advance.

Let the booking team know about any specific requirements: a fold-flat wheelchair space, extra time for boarding, or a particular pickup point close to the accessible entrance. This information travels with the booking so the driver arrives prepared.

Start with the exact pickup and destination

Use the clearest address or named transport point available. Airports and stations can have several terminals, entrances and meeting areas, while hotels and venues can share similar names. Accurate location details help everyone understand where the journey starts and ends.

Allow time for the journey

For airport departures, work backwards from the time you need to be at the terminal. For arrivals, allow time to leave the aircraft, collect baggage and reach the pickup point. For rail connections, consider the time needed to leave the platform and reach the vehicle.

Think about passengers and luggage

A vehicle needs to accommodate both people and their belongings. Suitcases, pushchairs, sports equipment and other bulky items can affect the appropriate choice. Check the vehicle information in the booking process before confirming.

Use the location pages

The website includes dedicated pages for airports, cities, towns and train stations. These pages are linked together so you can move from an airport to a city, from a station to a town, or from a destination to a relevant airport page.

What to have ready

• Pickup and destination
• Travel date and time
• Passenger count
• Luggage requirements
• Flight or train information where relevant
• Special instructions that may affect the journey

Need a quote?

Use the online booking form for your exact journey, or contact the team if you need to discuss a specific requirement.